Customer Service Officer at Stresert Services Limited

Responsibilities:

• Act as the first point for customers complains; resolving customer issues and attaining efficiency goals.
• Responsible for communication to and retention of client accounts.
• Liaise with the supply chain unit for adequate information to customers.
• Ensure optimal customer service experience at every client interaction.
• Resolve complaints and order issues.
• Ask customers to provide feedback on agents and customer service experience.
• Isolate and identify areas of improvement; make recommendations to be adapted.
• Support other units in the firm for excellent service delivery monitoring to customers.
• Other clerical/ administrative duties assigned.

Role Requirement:

• OND/ Fresh Graduate
• Good presentation & communication skills

Salary: N 40, 000 monthly

Experience: 2 years minimum