Jobs At Equinox Integrated Logistics Limited Nigeria

Job Description:

•     Answer inbound and outbound customer phone calls, schedule appointments, provide highly detailed information on company’s various programs and services, get back to customers in a timely manner.
•     Speak to different clients to help with any basic questions pertaining to assigned and scheduled shipment update
•     Problem resolution with customers in regard to any issues that arise in regard to future or previous shipment
•     Take incoming customer satisfaction follow-up survey calls, as well as daily customer confirmation calls.
•     Other duties related to the daily operations, as assigned.
•     Liaising with the warehouse manager for inbound goods and release to clients.
•     Develop rapport with the customer base, greet by name, have knowledge of account
•     Be responsive and timely with correspondence and problem resolution, and display a caring attitude.
•     Follow the Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
•     Answer to the queries of the customers in an ethical and informative way.
•     Give appropriate and relevant information to the customers.

Requirements

•     Graduate qualification required
•     Customer service experience is an added advantage.