Lead, Content & Portal Administration at Rembrandt Global Solutions (RGS)

Job Description

• The primary purpose is to provide content upload and management support, as well as administering the content portal.
• The incumbent will also be expected to update and promote contents and banners, and interface with backend technical support teams as may be required.

Key Responsibilities

• Develop a deep understanding of content markets across geographical regions.
• Provide editorial feedback on images, prioritization of trailers, and content tagging process.
• Communicate the curation team's progress and highlights to the company, on a regular basis.
• Promote and update content, banners, and content managed areas (copy & artwork).
• Ensure that all portals are live and working optimally.
• Ensure right-sizing and proper dimensioning of content on need basis.
• Upload content to the correct portal.
• Remove or fix live content if needed.
• Ensure total resolution and clearance of assigned trouble tickets.
• Understand and develop sources of traffic (& the factors that influence it): email, SEO, PPC, affiliates, social media and catalogues.
• Investigate, evaluate and assess innovative ways of driving traffic to the site.
• Produce reports to analyze the performance of all online marketing campaigns and promotions (via reports, analytics, surveys etc.).
• Continuously drive portal functions optimization /improvements.
• Coordinate changes and new portal or Apps integration together with Applications development team.
• Coordinate portal or App quality testing to discover errors and optimize usability.
• Maintain portal content playlists, both the themed collections and celebrity lists, in collaboration with content marketing teams.
• Generate creative and innovative ideas for curation, relying on data to drive the curation approach - subject to Management approval.
• Provide leadership, guidance, and support, to the subordinates.

Education and Experience

• Bachelor's degree in any relevant discipline.
• Three or more years of experience in Web development, Telecoms and VAS environment.
• Adequate understanding of basic web technologies (FTP, browsers, basic HTML, data files, etc.).
• Strong competency and comfort with developing reports and analyzing large sets of data.
• Experience in VAS Messaging, Apps, Web, Data Warehousing and Cloud concepts.
• Ability to work independently and with minimal supervision.
• Certified Big Data Management is a plus.

Knowledge/Skills/Ability:

• Good interpersonal skills.
• Good knowledge of support activities in Cloud environment i.e., AWS.
• Good knowledge of programing languages like Java, HTML, PHP, Python, Ruby, SQL, would be an added advantage.
• Intuitively understand the local market, its taste and audience, while working closely with the content managers.
• Keen editorial eye and extreme attention to detail.
• Effective communication skills – verbal & written.
• Strong with details, structured work, and processes.
• Result-driven orientation.
• Ability to evaluate content on a creative basis.
• Proficiency in MS Office suites.
• Exhibition of sound relationship management and leadership skills is mandatory for this role.
• Willingness to work flexibly in response to changing organizational requirements.
• Understanding of, and ability to work with policies and procedures of the organization.
• Hands-on experience as a Content and Portal admin for major application integration and/or major application product release is key.