Campaign/Leads Officer at BranndIT

Job Function: Leads Follow up, Client Service & General Business
Employment Type: Adhoc
Seniority Level: Entry Level

Job Description

• Follow up on campaign leads to filter and categorize leads based on level and urgency of interest
• Prepare and share reports on leads
• Identify and assess customers’ needs to achieve satisfaction
• Strategize and implement appropriate marketing and promotion of the company
• Identify and assess leads/customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/leads targets and call handling quotas
• Follow communication procedures, guidelines and policies
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process leads’ account and file documents/details
• Take the extra mile to engage leads/clients

Other duties or administrative support:

• Maintain a strong commitment to the purpose and values of the company
• Maintain a learning posture, a cheerful disposition, good interpersonal communication skills
• Willing to work in a relational environment
• Maintain a strong commitment to the purpose and values of the business
• Maintain a commitment to excellence and customer service orientation
• Maintain absolute discretion in matters of confidentiality

Required Skill

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with Office processing tools (Microsoft Office Suite), CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively