Energy Sales Representative (ESR) at Ikeja Electricity Distribution Company

Reporting To: Energy Sales Supervisor (ESS)

Role Purpose

• Perform sales and marketing of electricity, management of allocation of energy and driving collections of energy billed to the customer.
• Ability to manage customer relationship relating to meter reading and bill distribution.

Responsibilities

• Conducting advance metering activities (energy aggregation, energy analysis, energy loss analysis, bill determinants and dynamic tariffs etc.)
• Performing remote monitoring of meter behaviour using human machine interfaces (HMI)
• Performing remote energy usage tracking
• Customer meter reading and capturing meter status/remark.
• Providing customer meter reading books/cycle and updating reading sequence.
• Performing manual data entry for customer meter reading and meter reading status on a daily basis.
• Managing meter reading instrument availability for meter reading activities.
• Preparing daily reading upload batch files.
• Prepare exception reports.
• Bill distribution to customers.
• Meter reading and bill distribution reporting.
• Performing on site activities/supervision/site visit with regards to installed meters.
• Monitoring of  prepaid meters
• Special customer meters re-reading/site visit.
• New customer capture and periodic customer tariff reclassification
• Coordinating with other departmental officers to attend to customer complaints related to meter reading activities.
• Managing all customers’ complaints related to meter reading within areas of jurisdiction.
• Managing Customer accounts maintenance to avoid build-up of unrealistic debts(vacant premises, etc)

Minimum qualifications

• First degree (B.SC or H.N.D) in Marketing, Social Sciences or any relevant field.
• Minimum 2 years field experience in sales and marketing.
• Basic computer proficiency (MS Excel, Word, Outlook)

Technical Competencies:

• Knowledge of the power industry

Behavioral Competencies:

• Ability to work under pressure and multi task effectively.
• Good Oral and Written Communication Skills
• Attention to Detail.
• Persuasive
• Analytical Skills