Chief Delivery and Results Officer at African Development Bank - AfDB

Reference: ADB/17/312
Location: Côte d’Ivoire
Grade: PL3
Position N°: 50093597

The Complex

• The Senior Vice-Presidency is responsible for supporting the President in the day-to-day management of the Bank Group to achieve its strategic objective and drive performance culture that will align all processes and systems to deliver high impact results.
• The Senior Vice-Presidency will provide effective leadership and exceptional coordination to ensure implementation and monitoring of key corporate decisions as well as the identification of necessary corrective measures and actions.
• The Senior Vice-Presidency will lead Senior Management discussions, decision-making processes and the implementation of key Board and Management decisions.

The Hiring Department

• Located within the Senior Vice-Presidency Complex, the Department for Delivery, Performance Management and Results supports Senior Management in meeting African Development Bank’s development mandate, improving operational and corporate performance, accelerating the pace of delivery and increasing the Bank’s impact on development.
• As part of its mandate, it also works to strengthen the Bank’s external and internal accountability for results and promotes a performance-oriented culture across the organisation.
• The Department’s activities will be undertaken by the following Divisions:
  • Corporate Performance and Accountability,
  • Delivery Support.

The Position

• The Chief Delivery and Results Officer is to:
  • Support Senior Management in communicating a clear understanding of the Bank’s development objectives and targets,
  • Align Bank’s performance measures and
  • Lead on deep dive and special assignments from Senior Management.
• The Chief Delivery and Results Officer tracks the progress accomplished for established work processes in operations and internal processes and compares them to agree upon targets in order to ensure coherence and alignment. The job entails analysis of operations and internal processes based on studies and research devised by both Management and the incumbent.
• Within the Department, the incumbent advises the Director on strategic planning and resource management and shares knowledge to the Divisions resulting in sustained effective delivery focus that ensures the Bank achieves the High 5s.

Duties and Responsibilities
Under the supervision and guidance of the Director, Delivery, Performance Management and Results, the Chief Delivery and Results Officer will:

• Bank objectives and targets: Ensure that Bank objectives and targets remains sufficiently focused, clear, and shared by Senior Management, and to push for clarification or redefinition of objectives where necessary.
• Relationship management: Maintain effective working relationships with staff of Sector Departments and Regional hubs, to ensure Bank-wide ownership/internalization and of Bank’s objectives and targets. Work closely with other departments in charge of strategy and policy.
• Aligning performance measures: Establish an effective system that aligns the different levels of the Bank’s Results Measurement Framework (development and corporate priorities). Review the effectiveness of Bank’s units in delivering their mandates by assessing the alignment of these units’ strategic plans with their activities and their means of measuring their performance.
• Deep dive and special assignments: Lead deep dive and special assessments for sectors, programmes, regions and countries by providing analysis on operations and processes which are used for reporting by the Divisions within the Department and Senior Management.
• Periodic reviews of the current state of delivery: Conduct periodic delivery capacity reviews and propose delivery efforts to improve capacity of Bank’s units.
• Advisory support to the Director: Provide guidance on strategic planning and resource management within the Department including staffing, budget and other key requirements. Coordination of information flow from the Division Managers to the Director and outwards in the Bank.

Selection Criteria
Including Desirable Skills, Knowledge and Experience

• Hold at least a Master's Degree or its equivalent in Business Administration, Management, Finance, Economics or other relevant fields.
• Have a minimum of seven (7) years of relevant professional experience in performance management and reporting with solid understanding of both corporate and operational performance issues.
• It would be desirable to have some experience in Delivery or Results reporting roles within Multilateral Development Banks or Government delivery unit.
• Having private sector experience will be an added advantage.
• Communication.
• Problem-solving.
• Client orientation.
• Team working and relations.
• Innovation and creativity.
• Operational effectiveness.
• Knowledge and practice of operational policies, procedures, and performance measurement processes and tools of multilateral development banks, or other development agencies.
• Familiarity with and practical experience of results-based management.
• Excellent interpersonal and negotiation skills to build consensus between competing interests and priorities, high degree of discretion, tact and sensitivity in dealing with internal and external clients.
• Ability to coordinate complex initiatives in a multicultural and complex environment with demonstrated ability to work across institutional boundaries with various teams and utilise talent and expertise of team members in a productive way.
• Demonstrated ability to think strategically and synthesize complex issues (translated into effective oral and written communications).
• Ability to research and extract current best practice on Delivery and Results based approaches derived from the Bank and external organizations and disseminate and apply them to the Bank.
• Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other language.
• Competence in the use of Bank standard software applications (Word, Excel, and PowerPoint).
• It would be desirable to have experience in SAP and/or Access.