Hajj & Umrah Travel Business Manager at Stresert Services Limited

Location: Lagos Island
Reports To: MD/CEO

Job Description

• We require the service of a Hajj & Umrah Travel Business Manager who will be in charge of the overall Operations and the general growth of the Travel Agency.

Responsibilities
Operations:

• Overall management of the Travel Agency
• Supervise the daily activities of the Company
• Design operational plan for the company
• Drive the company’s marketing policy
• Sign-on of new customers to the company
• Drive growth of clientele base
• Understand the company’s market share objectives for each customer and resolve strategies to increase wallet shares of the customer’s businesses with us
• Contribute towards ensuring company’s budget for actualisation and realisation for the year.
• Management of existing clients: 100% customer retention and improved turnaround/response time
• Prompt resolution of customer issues and complaints
• Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis
• Ensure actualization of business targets
• Ensure high standard of customer experience always
• Develop strategies to achieve visibility for the Company
• Attending Agency’s meetings and appointments
• Generating enough income to defray all Agencies’ expenses
• Recruiting the best hands for the Agency
• Prepares Weekly and Monthly Marketing Call Plan
• Monthly Operations & Marketing Report

Financial Tasks:

• Follow up on debtors. Supervise the recovery unit and pursue all the outstanding payments due to the Companies
• Prepare Annual budgets with the MD/CEO
• Implementation of the budgets
• Keeping Agency’s records and accounting
• Monitor and ensure prompt invoicing of executed jobs
• Liaise with Bank account officers to ensure smooth operations with the banks.
• Follow up on loan repayments to avoid default

Maintenance Tasks:

• Facilities/ equipment management
• Maintain data base

Requirements

• Must be a graduate with background in Social Sciences ( BSc/HND)
• Must have at least 5 - 7 years cognate experience in a reputable travel and tour organization in the same capacity
• Usage of relevant ticketing software’s e.g. Amadeus, Sabre, itravel etc

Salary
Salary is negotiable based on experience.