Technical Marketing Operations Specialist at Emagine International

Job Description
To ensure assigned support tasks are completed to a high quality standard and within the required Service Levels (SLA).
The key outcomes of the role are:

• Assigned Jira tasks completed with quality and within SLA.
• High-quality campaign design and implementation.
• Our client is satisfied with service delivery.
• System is monitored and support tasks are performed to enable CLM solution to run as expected.

Experience/Qualifications

• At least 4-5 years experience within a Technical Support Analyst role, coupled with 2-4 years of supervisory experience.
• Superior knowledge and experience in the operation of campaign management applications and services.
• Exceptional SQL preferably in an Oracle environment.
• Knowledge of Oracle utilities e.g. SQL Plus, Import / Export, SQL Loader beneficial.
• Previous production system support work - 3+ years.
• Knowledge of Windows and Unix or Linux operating systems.
• Industry experience in Telco or CRM/marketing industries highly beneficial.

Key Result Areas
Technical Marketing Operations:

• Complete assigned tasks with quality and to SLA.
• Complete monitoring and maintenance actions to maintain high system performance and service availability.
• Schedule and produce campaign and operational reports;
• Deliver Ad-hoc reports on campaigns and operational performance
• Configure and test new and updated campaigns
• Ensure campaigns are running as planned.
• Campaign Design and Implementation
• Design and document campaigns and reports to meet the client brief.
• Implement and QA campaigns and reports to ensure delivery to a high standard.

Relationship Management:

• Build and maintain relationships with key client stakeholders (CVM, Campaign Management, IT).

Continuous Improvement:

• Identify areas of concern and poor performance (system) and provide solutions to resolve - both short term and long term

Attributes/Behaviours:

• Be a self-starter; proactive; flexible and determined.
• Be able to work under pressure of tight deadlines and often-changing requirements.
• Be client focused; an advocate for Emagine.
• Be an excellent communicator (written and verbal) - liaising between the client-site technical teams and the development team in Sydney.
• Ability to drive continual improvement.
• Ability to build relationships with end-users, senior executives within business and IT.
• Excellent organisational and time management skills.
• Strong analytical and problem solving skills.
• Ability to adapt to new changes and learn quickly.
• Ability to share knowledge and contribute to a team.