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  • Posted: Jun 21, 2017
    Deadline: Jun 28, 2017
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    Bellforte Consulting - We are a strategic consulting firm integrating a full range of business consulting capabilities. Bellforte Consulting staff, faculty and partners are tested professionals with deep "sector-specific" knowledge and the ability to lead and drive industry agenda. This ensures that our consulting services address the specific n...
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    Customer Service Officer

    General Job Description

    • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
    • Maintains customer records by updating account information.
    • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Perform live chat and email correspondence with customers.
    • Ability to maintain composure with difficult consumers. Must remain professional at all times

    Qualifications/Requirements

    • A degree in a relevant field.
    • Minimum of two years’ experience.
    • Good knowledge of Microsoft office suite (especially Excel application).
    • Excellent written and verbal communication skills and a good command of English Language.
    • Good team player, versatile, confident and articulate.
    • Ability to juggle multiple tasks simultaneously

    Method of Application

    Applicants should send their application letters and CV's to: recruitment@bellforteconsulting.com

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