Senior Specialist, ICT Solutions at MTN Nigeria

Division: Network Group

Core Purpose of the Job

• To provide professional support for ICT Solutions and related initiatives to new and existing business customers towards realisation of the Enterprise Services strategy and plans that will deliver shareholder value
• To work closely with the SM, Value Sales, EBU Marketing teams, IS and NWG and provide advisory support to SM, NES Solutions design as needed to meet operational targets for revenues, profitability and customer satisfaction in delivery of ICT solutions/ services.

Job Summary

• Experienced in business and technical sales capacity, including, but not limited to:  technical presentations, solution roadmap development, architectural design of the solution
• Review market and internal conditions and provide professional inputs and advice to EBU Propositions and Marketing Relations in developing an EBU strategy.
• Marshall Technical and management resources appropriately and team with sales to drive sales cycle and account penetration.
• Provide insight into market trend in the ICT world and recommend strategic direction to meet future demands and technical requirements of corporate customers.
• Ensure effective management and delivery of Business Solutions Sales and services
• Manage the Technical Sales team to ensure efficient and effective delivery on set objectives
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Interpret customer’s business needs and articulate/demonstrate how MTN’s ICT services can benefit the customer and address their needs.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Capture and store in-life product management and value pricing information and provide data to support management decision-making.
• Present information in a structure that allows management to crystallize issues and articulate marketing strategy
• Advise stakeholders as  regards  corporate products rating on MTNN billing systems
• Assist and advise stakeholders in making informed and effective business decision on product pricing
• Continuous liaison with internal and external stakeholders (Marketing, Key Accounts Managers, Customer Relations, IS, NWG, Corporate clients, etc) to ensure hitch-free sales operations

Job Conditions:

• Normal MTNN working conditions.
• Occasional local travel as required

Education

• First degree in Engineering, Computer Science, and/or Any other relevant Courses
• Cisco or Microsoft certification will be an added advantage

Experience:

• Minimum 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Relevant experience in Technical Sales, project, solution development, IT Service management and support Management

Training:

• Solution planning and development
• Advance level IP Networking, Internet and VPNs
• Internal conferences on cloud computing, telecommunications and consumer trends
• Relationship Management
• Project Management