Service, Asset, and Configuration Coordinator at MTN Nigeria

Division: Information Systems

Core Purpose of the Job

• Ensure the goals of the Service Asset and Configuration Management process are achieved.
• To identify, capture and manage all MTNN IS Configuration Items (CI) used in the delivery of business services

Job Summary

• Maintain an up to date record (database) of all components of the MTNN IS infrastructure, a repository of information describing topology, services and relationships
• Ensure availability of technical information as regards MTNN IS infrastructure, applications and services to staff and management
• Maintain MTNN Information Systems Asset and configuration information and conformity to best practice (ITSM)
• Develop report on license management usage, availability and expiry
• Ensure dependencies and inter relationships between configuration items are communicated and understood
• Ensure the availability of license information to staff and management
• Provide a graphical representation of the MTNN IS infrastructure to aid diagnosis of incidents and problems
• Ensure and maintain a comprehensive and accurate Configuration Management Database (CMDB)
• Ensuring the pre-defined activities are aligned with the Change Management process
• Ensuring the CMS provides accurate and up to date information.
• Ensuring regular snapshots and Configuration Baselines are taken and protected
• Triggering an auditing process on the CMDB
• Ensure improvement of processes and procedures, which support Asset and Configuration management activity
• Ensure the deployment of IS applications across the business  to support overall business goals and objectives
• Ensure license information available helps in planning changes and determining the impact on changes.

Education

• First degree in Computer Science, Engineering or Applied Sciences or an IT related degree
• Foundation Certificate -  ITIL,  IT Service Management

Experience:

• 3 years IT experience
• 2 YEARS Asset Management Experience
• ITIL Practitioner

Job Conditions

• Normal MTNN office environment.
• May be required to work extended hours
• Open plan office