Talent & Career Development Manager at MTN Nigeria

Division: Human Resources

Core Purpose of the Job

• To manage talent performance, development and deployment to achieve MTN Nigeria’s strategic objectives.
• To lead the activities of the Career Centre in the provision of services for the effective operation of the Career Management Solution in MTN Nigeria in line with Company Policy and Career Management Strategy.

Job Summary

• Support the Shareholder return strategy by developing and implementing HR Processes that are aligned to achieving all elements on the business score card.
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of transformation initiatives focusing on Customer centricity.
• Drive an increase in MTNN’s Net Promoter Score.
• Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
• Support HR Management in designing and updating Talent and Career Management Policy.
• Review trends in talent management and develop Talent Management Framework and Strategy in alignment with corporate strategy.
• Develop policies and guidelines for talent management/development and advise business units on application of relevant policies for developing employees and nurturing talent within the organization.
• Coordinate Talent Development programmes, building alignment with the local and talent pool management schemes and lead the MT Leadership Talent Management Programme including Talent Accounting, Talent Demand and Supply Planning and Succession Readiness Management.
• Maintain (keep up-to-date) the Career Management Strategy, Policy and Architecture.
• Provide advisory and other services and guidance on Career Management to employees throughout the company.
• Review, Develop, Implement and Provide Career Management Tools for use throughout the Company.
• Identify critical competencies and jobs for optimal business performance and work with the line to identify possible successors.
• Put in place internal mobility programmes and skill enhancement schemes including project participation, job rotation, secondment, etc, and create an effective system to monitor and track the performance of staff on these initiatives.
• Conduct annual talent review sessions, assess talent readiness and identify pool of talent within the organisation and translate to talent development and succession/retention plans.
• Deploy and manage MTN Nigeria Mentoring Framework and ensure clear definition of criteria for identifying participants, locating mentors and training of mentors in their mentorship roles.
• Develop and implement career management paths (including Specialist career paths) and associated rules for movement within and outside career paths.
• Support Executive’s review of the annual Divisional and Organisational Careers Management Programmes implementation.
• Support the development, implementation and maintenance of Manager’s Coaching and Mentoring Programmes.
• Manage the implementation and roll out career development tools including the MTN Career Portal and ensure update from time to time.
• Develop and manage MTN Career Center, counseling and guiding staff on career issues and options as well as advise staff on cross posting/secondment.
• Identify, evaluate and track the development needs and performance of Talent Development team, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education

• First Degree in any Social Science discipline
• Fluent in English

Experience:

• Minimum 6 years’ experience which includes:
• Minimum of 3 years’ experience in an area of Talent & Career Management with supervisory experience
• Experience working in a medium to large organization
• Related HR Consulting & Multinational experience would be an added advantage

Job Conditions

• Normal MTNN office environment.
• May be required to work extended hours
• Open plan office