Retail Sales Manager at UNOCASA Limited

Job Description

• Liaise with clients in all areas of sales including but not limited to product information, information on special discounts, new products, services etc.
• Provide effective, efficient and prompt service delivery to customers
• Offer advice to customers and deal with customers complaints
• Monitor, replenish and clean sales display areas
• Utilize product knowledge when dealing with customers
• Process payments
• Supervise subordinates
• Manage and motivate team mates to ensure sale opportunities are maximised
• Ensuring Visual Merchandising is in accordance with brand specifications
• Monitoring and Managing stock levels as well as ensuring tight stock controls
• Analysing sales figures and forecasting future sales through data interpretation
• Customer relationship managements - creating profiles, maintaining contacts and giving updates on product arrivals
• Maintaining accurate customer data using information technology
• Ensuring standards for quality, customer service and health and safety are met
• Responding to customer complaints and comments;
• Training new team members on products, services and company policies
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Supporting Sales teams to close sale transactions

Skills and Qualification Requirements

• B.Sc. or equivalent in a related field
• 2-3 years’ work experience in retail sales
• Good team player
• Excellent oral and written communication skills
• Good interpersonal skills
• Neat, clean and friendly
• Adaptability and flexibility
• Willing to take on additional responsibility