Customer Service Officer at Recharge It Now

Key Accountabilities

• Implement Customer Service policies, procedures and standards for all business units of the Group
• Keep up to date with changes and improvements with the Group's products and services, and inform customers accordingly
• Monitor operations in all business units to ensure that customers receive excellent service
• Logs customers' complaints such as security, theft, accident issues to the Head of Department
• Work with Human Resource Department to organize programmes to train staff on high level customer service delivery

Skills/ Competencies

• Ability to work under pressure, take and provide feedback in a pleasant and positive manner
• Must have very good interpersonal, problem solving and customer service skills and sound grasp of the Group’s Business Philosophy, products end services, skills and deliver work effectively

Qualifications

• BSc or HND in Social Science Discipline Experience in sales of power product and services
• Membership of professional bodies (e.g. Customer Care Institute) will been added advantage