Undertaking Manager - Ifako Undertaking at Ikeja Electricity Distribution Company

Role Purpose
Overall responsibility of the activities of the Undertaking, to drive financial and operational performance

Responsibilities

• Ensure smooth functioning of the undertaking’s day to day operations
• Ensures the smooth functioning of the undertaking’s day to day operations
• Ensures overall coordination and functioning of all Technical and Commercial operations in the Undertaking
• Responsible for driving revenue collection within the UT
• Ensure that various commercial and customer service related targets are achieved within the Undertaking
• Promotes quality of service delivery and ensures that all necessary steps are taken to maximize commercial operations performance within the Undertaking
• Ensures the overall delivery of satisfactory customer service, investigating and resolving escalated customer complaints.
• Responsible for overall accountability of energy delivered to the Undertaking on a monthly basis
• Effective and accurate billing of energy delivered
• Ensures Undertaking operations are in compliance with the Ikeja Electric’s policies
• Performs viability and engineering load survey of new substations/distribution transformers
• General housekeeping of the injection sub stations
• Ensures that all faults and complaints are resolved in compliance with safety standards
• Ensures overall coordination of the Undertaking  stores materials availability i.e. inventory management
• Ensures provision of adequate resources for various activities of the Undertaking
• Renders periodic information / reports to the Business Unit or the Head Office as required
• Defines KPIs and performance targets for line reports within the Undertaking
• Responsible for preparing and monitoring the Undertaking annual budget
• Ensures overall responsibility for all Human Resources, Administrative and Security related activities/ resources in the Undertaking
• Monitors the Undertaking performance through key performance measures
• Creates a harmonious working environment, mentors staff and motivates all team members to perform efficiently
• Acts as a capable representative of the organization at the Undertaking level
• Performs any other duties as requested by the Business Manager.

Minimum qualifications

• University degree in Engineering, Business Administration or any related field
• A master’s degree in Business (ideally with a concentration in general management) is required
• At least 10 - 12 years’ experience in a commercial environment, with at least 3 years in a management or supervisory role
• Experience in the utility (electricity) industry will be an added advantage
• Membership of a professional body in the Engineering and Marketing industry is an added advantage

Technical Competencies

• Strong understanding of the business of I.E and related businesses in the electricity sector.
• Knowledge and insights of current trends in the power sector
• Strategic planning and Business Development (services and products)
• Excellent and demonstrate knowledge of management and marketing principles
• Deep understanding of Marketing & Customer Insights

Behavioral Competencies

• Strong Business & Financial Acumen
• Ability to drive revenue collection and targets
• Commercial savviness
• Strong problem solving and analytical skills
• Able to effectively & persuasively present information to top management, customers, and employees
• Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, Word)