Analyst, System Admin at Vic Lawrence and Associates Limited - VLA

JOB OBJECTIVE(S)
Provide technical expertise in the areas of application operations
Contribute to maintenance and operational support of the applications and  processing according to the strategic guidelines, technology processes, and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives

DUTIES & RESPONSIBILITIES

• Assist with development and configuration of infrastructure from conceptualization through stabilization
• Assist with management, configuration and systems administration of systems, storage, servers, operating systems and computing platforms in all environments (production, test, QA, development, etc.)
• Assist in determining appropriate server size and configuration for business applications (this is done in conjunction with the application development team)
• Perform system maintenance  and  support of the operating systems
• Perform hardware configuration and administration, event, fault and performance management
• Work with team lead to provide support to all environments (production, test, QA, development, etc.)
• Fulfill service requests and perform routine maintenance and support activities
• Work with team lead to perform backup and recovery activities of information and computer services, in order to guarantee the operations in case of disaster
• Proactively monitor CPU activity, memory usage, disk I/O and disk usage and provide warnings when these reach critical thresholds
•  Administer web servers for Internet, Intranet and Extranet

KEY PERFORMANCE INDICATORS

• Performance of infrastructure hardware and software
• Proactive  monitoring of applications and infrastructure (timeliness in identifying potential problems before they cause outages)
• Average hours of downtime & non-availability of IT services in case of failure & Disaster
• Percentage of incidents/problems due to capacity and performance shortages
• Frequency of repeated quality audit exceptions
• Percentage of overdue incidents and problems
• Recovery time during planned and unplanned outages
• Number of business requirements fulfilled

JOB REQUIREMENTS
Education

Minimum of a first degree or its equivalent in a IT related discipline

Experience
Post NYSC

KEY COMPETENCY REQUIREMENTS

Knowledge

• Working knowledge of structured systems analysis and design, and software development life cycle
• Working knowledge of application design, implementation and operations
• Working understanding of service management tools for event management, provisioning and monitoring
• Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
• Good interpersonal and communication skills and the ability to work effectively with business stakeholders
• Customer-centricity
• Creative, results-oriented and  analytical with strong problem-solving capability

Skill/Competencies

• Core SFIA 5 Skill Requirements
• Systems Installation/ Decommissioning (HSIN 1)
• Availability Management (AVMT 4)
• Service Level Management (SLMO2)
• Applications Support (ASUP 2)
• IT Operations (ITOP 1)
• Problem Management (PBMG 3)
• Service Desk and Incident Management (USUP 2)

Other SFIA 5 Skill Requirements

Learning Delivery (ETDL 3)

INTERNAL/EXTERNAL CONTACTS (eg Clients, Regulators, Regular Meetings etc)

REPORTING RELATIONSHIPS
Administratively reports to  Team Lead  System Administrator.