Client Service Officer (Customer Care) at Aeti Power Systems and Controls Limited

Qualification

• B.A/HND/OND (Mass communication, English, international relation or other related discipline)
• Minimum of 3 years customer services experience
• Other qualification is an added advantage

Summary of Job Function
Provide exceptional customer service to clients.

Key responsibilities

• Handle incoming mails and other materials
• Collate information
• Maintain databases
• Communicate verbally and in writing to answer inquiries and provide information
• Liaison with internal and external contacts
• Manage and coordinate the flow of information both internally and externally
• operate office equipment
• Responsible to Head of Operations and support Business Development Dept.
• Work in collaboration with Business Development Dept.
• Send mails
• Prepare proposals
• Visit clients when required
• Carry out some secretarial duties
• Support HR in co-ordination of Recruitment/Interview processes
• Support in co-ordination of certificate/professional programs
• Any other assignment as may be assigned

Job Skills

• Verbal and written communication skills
• Time management
• Interpersonal skills and Team work
• Customer-service orientation
• Stress tolerance
• Knowledge and experience of relevant software applications – Ms-Word, Excel, and Power Point
• Knowledge of internet
• Knowledge of administrative and clerical procedures