Front Desk/Customer Care Officer at Sigma Qualitas Limited

Job Description

• The front desk officer will be the first point of contact for the Company and will therefore project the image of the Company. The role will be shift - based alternating with 2 other staff and must work at least 2 Sundays in a month.

The Role

• Attend to client enquiries and queries both in person and on the phone
• Registration of clients on the database
• Adequate record keeping of all clients transactions
• Takes bookings for all services provided
• Liaise with other departments with the adequate information required
• Ensure the reception area is always tidy
• Take prospective clients on tours round the premises
• Expected to keep accounting records

Job Requirements and Skills

• Graduate Qualifications: A Bachelor's Degree or HND in Social Science or Arts.
• Post Graduate Qualifications: Master’s Degree would be of advantage.
• Experience: 3 years ’ work experience in a relevant admin role.
• Certifications and Training Requirements: Relevant professional qualification would be of advantage .

Key Skills:

• Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organized, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organized, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior analytical.
• Good analytic decision making and problem solving.
• Effective communication skills and Good knowledge in international affairs and behavioral etiquette.
• Proficiency in the use of MS Office suite. (Word and Excel)
• Interpersonal and people management skills.
• Good time management and organizational skills.
• Excellent record keeping abilities.
• Ability to interact with employees at all levels
• Ability to get a job done under pressure and within tight timelines
• Negotiation skills.
• Excellent customer service skills.