Head of Operations at Workforce Group

Responsibilities:

• Build a world-class network of delivery riders and drivers
• Build a complete operations team and manage development programs for all team members
• Manage health, safety, regulatory and compliance requirements for the delivery workforce
• Source, Procure, Manage and Maintain Delivery Assets and Technology Devices
• Expand delivery operations into new cities and hubs
• Deliver world-class customer experience and customer support operations
• Develop and optimize logistics processes to enable aggressive growth
• Create a large Pipeline of "Ready to hire" riders and drivers
• Create and deliver training programs for Delivery Riders and Drivers
• Manage operating and work schedules to cover weekday and weekend operations
• Deliver Weekly Performance Reports and Analytics on Customer Service and Operations
• Ensure performance metrics stay above agreed thresholds
• Execute Special projects: such as Learning, Recruitment and Reward Systems.

Requirements:

• Hands-on Operations Genius - With track record of managing world-class operations processes
• 7 years+ experience in Logistics, Supply Chain, Distribution and Last-mile Delivery
• Strong passion for technology/data, and deep interest in technology enabled operations
• Global worldview (and experience), self-starter and strong entrepreneurial instincts
• Team builder with ability to inspire others towards a compelling vision
• Strong sense of accountability and responsibility for achievement
• Strong analytical / problem solving skills. Obsessed with detail and a Meticulous time manager
• Strong written and oral communication.