Service Support Assistant (Community Worker) - ICLA at Norwegian Refugee Council (NRC)

Reports to: The ICLA Community Liaison Assistant

Tasks and Responsibilities

• Adhere to NRC policies, tools, handbooks and guidelines;
• Assist with the implementation of the support function portfolio according to plan of action;
• Prepare and develop status reports as required by supervisor;
• Ensure proper filing of documents;
• Promote and share ideas for improvement of the support function;
• Promote the rights of IDPs/returnees in line with the advocacy strategy;
• Involve and inform communities and community leaders about the activities to ensure accountability;
• Break down the annual operational plans into weekly, monthly and quarterly implementation plans;
• Perform any other duties as requested by the ICLA Community Liaison Assistant.

Specific Responsibilities

• Assist in the implementation of all ICLA activities involving community engagement
• To establish and strengthen and maintain relations with community stakeholders’ local leaders and beneficiaries
• Support in collection of M & E information to inform program design
• Engage with community to identify protection issues and report same for immediate and necessary action: thereby strengthening the referral pathway
• Assist in organising and grouping of beneficiaries for information sessions
• Working closely with community leaders and beneficiaries under the supervision of the ICLA Community Liaison Assistant to ensure accountability.

Qualifications

• Minimum qualification of secondary school certificate;
• Must have excellent interpersonal and organizational skills;
• Previous experience from working in complex and volatile contexts;
• Knowledge about own leadership skills/profile;
• Strong understanding of the community profile, local cultures, traditional and religious structures;
• Fluency in the local languages of Hausa, higgi and fulani is a must;
• Excellent communication skills (written and oral)
• Evidence of significant involvement with the communities is an added advantage

Personal Qualification:

• Handling insecure environment
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect
• Highest standards of ethics and integrity
• All employees of the Norwegian Refugee Council should be able to adhere to our Code of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountable

We Offer

• Commencement: ASAP
• Contract period: 12 months (with possibility of extension)
• Salary/benefits: According to NRC’s directions
• Duty station: Yola, Adamawa State