Service Specialist - Mechanical Drive at Bradfield Consulting

Our client is a multinational conglomerate with businesses in Electrification, Automation, Digitalization and Healthcare bundled into nine divisions and healthcare as a separately managed business.

Responsibilities

• Develop sales proposals, negotiate and close deals and act as voice for the customers
• Be available in the market. Visit customers on all levels frequently and continuously
• Establish yourself as accepted welcomed and competent trustworthy partner for our customers
• Create and drive opportunities to guarantee achievement of Order Intake, Ebit & Sales targets
• Drive Service sales by promoting services to all existing and new customers in the region
• Gather feedback from customer, assess customer’s needs, address customer inquiries, provide ideas and suggestions on relevant product development and after-sales services and ensure increased customer satisfaction
• Carry out forecasting and planning activities at the Business Segment level
• Develop go-to-market strategy for in-country service portfolio fitting with DF CS MD market requirements
• Acquaint yourself with the MD portfolio especially with those drives used in the Cement Industry and in materials handling applications and deliver presentations and provide technical knowledge-sharing/ training to customers
• Regularly update customer information and pipeline in CRM tool and develop efficient weekly working plan and monthly business reports for management
• Carry out market studies/ analysis, analyze activities and behaviors of competitors in the market and develop customer account plans
• Supervise and organize all proposals, quotations and tender documents and take responsibility for accuracy and value/ cost of all quotations
• Coordinate market information and requirements and feedback to HQ to ensure improved competitiveness of service products in technology and functionality
• Supervise and ensure proper sales-to-project hand over of secured orders
• Acts as a change agent to proactively drive sales of the Service business and develop trusted relationships with customers

Requirements

• Minimum of 5 - 8 years work experience with a successful proven track record in Sales or Service related functions in the Cement and materials handling industry or similar
• Bachelor degree or master degree or similar in Mechanical or Electrical Engineering or other related field
• Experience in delivering after-sales service for Drives/ Automation/ Power Distribution systems preferred
• Excellent teamwork and communication skills
• Good interpersonal skills and able to interact with stakeholders at all levels
• Excellent command of the English language, both written & spoken
• Should possess good organizational, problem solving and analytical skills.
• Able to frequently travel within and outside of Lagos and/ or Nigeria
• Proficient in MS Office Suite