Customer Service Officer at Cheki Nigeria

Job Description

• Gain in-depth knowledge of cars and differentiate them to existing and potential customers
• Spend time with customers to determine their needs and discusses car options
• Opens customer accounts by recording account information.
• Complete quotes, return email/voicemail, other administrative functions to include running credit applications and processing transaction paperwork
• Support on-line customers through our eSales office
• Follow up with existing and potential customers to generate leads and close sales
• Maintains customer records by updating account information.
• Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
• Reach out to customers through technology or in person, communicating to them about the company’s unique services, and finding out about new services they want the company to offer
• Receive and respond customer service inquiries