Help Desk Assist IT (female) at Lorache Consulting Limited

DESCRIPTION OF RESPONSIBILITIES/FUNCTIONS

• Responsible to log tickets on any IT/Admin or other related calls in system
• Inform to concern departments
• Monitor and follow up the tickets as per SLA
• Escalates tickets on specific time lines and reporting to function head for resolution
• Looking after CCTV cameras and ensure daily back up of CCTV.
• Monitor and access log for access controller and control access for users.
• Keep track of entire IT Assets
• Monitoring and tracking all day-to-day activities.

SPECIFIC TARGETS/PURPOSE

• Sustainability of maintaining Ticketing system and closure as per SLA
• Improve efficiency of IT assets.

EXTERNAL/INTERNAL RELATIONSHIP

• All department HODs and other staffs
• IT suppliers