Team Leader - Centre for Monitoring and Communication at Norwegian Refugee Council (NRC)

Tasks and Responsibilities

• Ensure adhere to NRC policies, tools, handbooks, guidelines and procedures
• Overall supervision of the CMC.
• Direct supervision and training of CMC operators.
• Cover Communications Operator duties whenever required.
• Ensure proper use of CMC equipment.
• Ensure that correct communications / radio protocols and procedures are followed.
• Ensure that all Standard Operating Procedures for the CMC are followed.
• Monitor compliance by CMC users of related SOPs, including Travel Instructions and Maiduguri Field Security Procedures -provide feedback on same to Security Coordinator
• Provide technical support to Communications Operators as required.
• Assist with preparation of guidelines and Standard Operating Procedures (SOPs) for the CMC.
• Assess status of the CMC and recommend upgrades as needed
• Facilitate the clear and timely flow of appropriate communication within the CMC and to the Security Coordinator and interface departments (eg. Logistics Department)
• Conduct daily checks of CMC equipment including communications equipment checks with Field staff – immediate reporting of equipment defects to Security Coordinator
• Continuous monitoring of the CMC email address
• Carry out any other duties as delegated by the Security Coordinator and Management

Qualifications

• Relevant university degree, or other relevant educational background combined with relevant professional experience.
• Experience of working in a Communications Centre / Radio Room in a humanitarian context
• Knowledge of VHF / HF Radio Protocols and Procedures
• Previous experience of working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Fluency in English, both written and verbal
• Knowledge of Hausa and Kanuri languages (minimum)
• Knowledge about own leadership skills/profile
• Empowering and building trust
• Managing performance and development
• Experience with start-up Monitoring and Communications projects

Personal qualification

• Ability to work under pressure, independently and with limited supervision.
• Highest standards of ethics and integrity
• Handling insecure environments
• Communicating with impact and respect
• All employees of the Norwegian Refugee Council should be able to adhere to our Codes of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountable
• Planning and delivering results

We offer
Commencement: As soon as possible
Contract period: 5 Months (with possibility of extension)
Salary/benefits: According to NRC’s directions
Duty station: Maiduguri, Borno State,