Operations Manager at a Premier Dry Cleaning Service Provider

Job Type: Contract (2 years)

Job Summary

• The Operations Manager takes ownership and drives the Operational Strategies, Productivity and the pursuance of increasing Quality Standards and revenue growth within the Company.

Job Description

• To achieve and exceed the agreed profit target
• To ensure the efficient running of all departments - Production, Transport, Stockroom, Engineering and QHSE within agreed budgets and legal restrictions
• Provide the required leadership and technical skills to help improve the productivity, efficiency and quality control of factory operations
• Through self-development and the monitoring of industry advances, disseminate best practice
• To ensure that customer avoidable losses are minimised through a continuous review of service levels and management of customer complaints
• Ensuring that the quality of goods and services produced by the company meet the defined quality standards
• Benchmark and develop a customer focused quality and service culture within the Company
• To provide operational support to all departments including retail management to ensure that sales opportunities are maximised
• To assist the CEO and the Group Finance Manager in producing plant annual business budget for turnover, profit and operational costs
• To actively participate within the Senior Management team in providing the business support and guidance necessary for the Company to achieve medium and long term goals

Qualification and Experience

• A minimum of Bachelor Degree or its equivalents in any field from a reputable institution
• Master's degree in operations and production Management or related field will be an added advantage
• Professional certification(s) in Operations/Project Management.
• Minimum of 8 - 10 years significant working experience of which 5 must be at a senior level in a manufacturing/production environment
• Should be able to show track record of effective management of successful teams
• Proven experience of managing operations of up to 500 employees
• Proven expertise of change management and extent of success recorded

Knowledge and Skill Required:

• Must speak English Language
• Strong general management and demonstrated leadership skills
• Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods/materials
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Demonstrate customer service initiatives.

Remuneration
Attractive and suitable expatriate package.