Front Office Manager (Executive Trainee) at Marcel Group of Companies

Responsibilities

• Attend daily NOC operation meeting
• Attend Weekly OPS meeting
• FO daily, weekly, monthly report design and quality improvement.
• Create and perfect work flow
• Make FO preventative maintenance plan and ensure implementation quality
• Ensure issues found by preventative maintenance are properly escalated
• Ensure all the CR are properly recorded and followed
• Ensure FO team to supervise and follow up all network equipment integration, ATP with project department
• Arrange FO team to check hardware and software version, data configuration
• Ensure all the site access are under FO control and have reference number
• Ensure all network problem caused by site access are properly followed
• Ensure a good and reasonable shift plan, especially during holidays and festival
• Ensure the quality of shift handover
• Good knowledge of network topology, traffic handling capabilities and traffic characteristics

Requirements

• First degree or equivalent in a relevant discipline or any Science/ Social Science discipline.
• Performance management
• Communication skills at CxO level
• Customer Expectation Management
• Excellent team player
• Excellent reporting and planning skills
• Time management
• Good analytical and investigation technique
• Decision Making Skills