Key Account Manager at Lagos Business School

Department: Executive Education
Business Unit: Pan-Atlantic University/Lagos Business School
Reports To: Director, Executive Education

Purpose of Position: To market and drive the growth of assigned products to targeted customers.Develop and manage clients’ relationship to meet their needs and business sustainability.

ESSENTIAL DUTIES/KEY JOB ROLES AND RESPONSIBILITIES include but not limited to the following:

• Develop and execute sales strategy for the organization to boost revenue and profitability
• Manages the Client Engagement Process from sourcing to when sales is achieved
• Develop new customer relationships to boost sales pipeline and conversion rates
• Contribute to new products/solutions design, development and delivery
• Manage the order-to-cash cycle, including Customer Acceptance ,Invoicing and Payments
• Understand the business, its capabilities, product and service offerings and serve as a missionary to take the service benefits and value propositions to target market
• Define, drive and own the customer satisfaction business requirements towards improving services and its delivery
• Screen potential business deals by analyzing market strategies, requirements, potential and financials; evaluating options; resolving internal priorities; recommending “go or no-go” decisions
• Update all information into the CRM as required

KEY PERFORMANCE INDICATORS

• Periodic Sales Targets Reports
• Key Customer Account Management Report
• Account Lifecycle Tracking Report – Project and Finance
• Prospective Customer Pipelines
• Customer Satisfaction Feedback ratings
• Competitor Analysis Reports

GENERIC/TECHNICAL COMPETENCIES

• Strong competitive drive, negotiation skills, business judgment and the ability to work independently
• Strong experience or familiarity within both the local and international markets
• A strong appreciation for operating environment with emphasis of potential risks and opportunities.
• Accountability for profitable results, goals and sales targets
• An appreciation of customer expectations with a customer-oriented approach to results
• Excellent verbal, written communication and presentation skills
• Ability to plan and prioritize as required
• Strong analysis and judgment skills
• Knowledge of market segmentation and branding

QUALIFICATIONS

• Good first degree in related discipline

Professional Qualification

• MBA degree is an added advantage

EXPERIENCE

• At least 8years in a marketing position.
• Should have successfully sold services, business solutions within the major industries – Telecoms, Financial Services, FMCG, Oil & Gas, Consulting etc.

SALARY GRADE

• Managerial