Head, Revenue Assurance & Fraud Management at 9Mobile

Job Summary 

• Lead and coordinate the revenue assurance and fraud management activities, with the goal of providing strategic direction to maximize revenue and minimise/mitigate risk.

Principal Functions
Tactical:

• Manage staff, provide leadership and professional development to ensure productivity and efficiency
• Analyse and understand various revenue streams, product offerings and associated systems and processes to ensure completeness, accuracy and validity

Operational:

• Develop, implement and maintain processes and procedures for effective revenue assurance and fraud management
• Formulate and oversee the implementation of companywide revenue assurance and fraud management strategy including the definition of appropriate KPIs
• Update and develop team knowledge about revenue assurance and industry best practice to ensure the organisation’s revenue assurance readiness is at par with industry standards
• Define criteria and measure the departmental performance with respect to revenue assurance and fraud management
• Ensure proper implementation and continuous monitoring of the revenue assurance tools
• Ensure proper and adequate resource allocation according to departments requirements and provide the extra support needed if resources are inadequate
• Ensure all revenue assurance reports are prepared on time for the Chief Financial Officer’s review
• Advise on revenue impacting processes to be implemented and ensure the department adhere strictly to approved company and regulatory processes and procedures
• Follow up/escalate issues submitted by the revenue assurance department or other departments to provide required studies to maximise revenue and process efficiency
• Carry out other requests as instructed by Chief Financial Officer

Educational Requirements

• First degree in a relevant discipline from a recognized university.
• Membership of Professional association (CIMA, CFA, ACCA, ICAN, etc)

Experience,Skills & Competencies:

• Eight (8) to Twelve (12) years work experience, with at least three (3) years in a managerial role
• Financial Accounting/ Reporting
• Revenue Assurance
• Financial Systems Knowledge
• Business and/or Financial Acumen
• Accountability
• Delegation/ Supervisory
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus