Engineer, Fault Management at 9Mobile

Job Summary
Coordinate and monitor network related issues, track network changes and assist with the resolution of all network issues.
Principal Functions

• Generate reports on fault management issues on the network as required.
• Follow up on execution of work orders/change requests and escalate issues when necessary
• Liaise with other service providers on network outages (Colocation service providers, lease lines and interconnect service providers, etc.)
• Follow up with teams/vendors responsible for tracking and resolving faults.
• Assist in providing reports for service outages and recommend follow up actions.
• Review network trouble ticket reports against SLA and recommend follow up actions.
• Participate in investigating causes for major service outage and follow up on ensuring the issues are properly resolved
• Co-ordinate and follow up on trouble tickets raised in the network.
• Evaluate and treat escalated customer complaints via ticket handling platforms.
• Perform other duties as assigned by the Head, Network Operations Centre

Educational Requirements
First degree or equivalent in Electrical Engineering

Experience,Skills & Competencies

• Two (2) years post NYSC work experience
• Network Availability and Capacity Management
• Network Administration
• Microsoft Office suite
• Network Surveillance/monitoring tools (advantage)
• Personal Effectiveness
• Problem Solving
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work