Head of Business Operations at Bradfield Consulting

RESPONSIBILITIES

• Manage and direct operations team to achieve business targets.
• Assist in developing or updating standard operating procedures for all business operational activities.
• Build strong relationship by addressing customer issues and complaints in a timely manner.
• Assist in employee appraisals, promotions, compensation and termination based on the performance review.
• Provide operational support and guidance to staff.
• Assist in developing operating and capital budgets.
• Monitor and control expense according to allotted budget.
• Assist in interviewing, recruiting and training candidates.
• Manage work assignment and allocation for staff.
• Conduct performance review and provide performance feedback to staff.
• Maintain accurate and clear documentation for operational procedures and activities.
• Work in compliance with company policies and procedures.
• Ensure team follows standard operating procedures for all operational functions.
• Conduct regular meetings with team to discuss issues, concerns, updates etc.
• Support operational risk and audit process for the purpose of preventive maintenance

SKILLS AND COMPETENCIES

• Demonstrate a flexible and available attitude allowing continuous service delivery
• Natural leadership and proactive attitude in handling and resolving operation matters
• Positive influence on other team members and stakeholders
• Ability to demonstrate independent initiative, make sound decisions using effective problem-solving techniques
• Ability to develop and present comprehensive reports
• Innovation, creativity and ability to generate new business ideas
• Ability to satisfy the clients in providing a good service and in continuously improving

EDUCATION AND EXPERIENCE

• Minimum of a Bachelor's degree or HND; MBA/MSC degree is an added advantage
• Minimum of 8 years of industry experience
• At least 5 years cognate experience in Project Management, Business Development and/or Operations Management with a proven record of achievement.
• Professional qualification from Chartered Institute of Stockbrokers will be an added advantage