Front Desk Officer at Hotel Bon Voyage

Job Description

• Greet guests and ask if guests have a prior booking
• Manage the registration process
• Ask for identification and ensure that the provided credentials are accurate
• Handle guest check-ins and check-outs appropriately
• Take calls and provide information and transfer calls
• Manage accurate accounting of all rooms
• Provide guests with room keys and call for bellboys
• Take reservations over the telephone, through emails and in person
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Compute bills and take payments
• Up selling guest rooms and promoting hotel services
• Maintain a clean and neat front desk area
• Provide guests with directions around the hotel
• Contact housekeeping and maintenance departments when a problem is reported
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
• Build strong relationships and liaise with all other departments for effective and efficient service delivery.
• Check sort and foward mails

Requirement and Experience

• Smart and a computer literate, not more than 26 years
• Good written and verbal communication skills- English

Required Experience:

• 2 - 5 years
• Minimum of B.Sc, Only female should apply.