Logistics and Fleet Support Officer at Fosad Consulting

Job Description

The job holder will provide support to the client accounts officers managing immigrations and expatriate services

Duties and Tasks/Essential Functions:

• Research required information for visa and immigration facilities processing using available resources including the internet, the experience of team members and personnel of relevant agencies;
• Deliver service and support to Client account officers and in certain instances, directly to Clients
• Interact with clients and Account officers to provide and process information in response to inquiries, concerns, and requests about processes and services;
• Gather customer’s information and determine issues by evaluating and analyzing specifics
• Monitor vehicle movement and repairs.
• Follow standard processes and procedures.
• Identify and escalate priority issues according to Client specifications.
• Redirect problems to appropriate source.
• Accurately process and record all transactions in ledgers provided.
• Offer alternative solutions where appropriate with the objective of retaining clients’ business;
• Organize ideas and communicate oral messages appropriate to the team, clients and situations;
• Follow up and make scheduled call backs to clients where necessary.
• Any other job or responsibilities that may be assigned.

Qualifications

• OND in any field of study (Only).
• Must have basic understanding of logistics and fleet management.
• Must not be younger than 25 years.

Skill and Knowledge Qualifications

• Proper phone etiquette;
• Ability to speak and write clearly and accurately;
• Demonstrate proficiency in typing and grammar;
• Knowledge of basic computer applications and equipment;
• Effective listening skills;
• Willingness to co-operate with others and work to the greater good;
• Multi-tasking capabilities;
• Ability to drive will be an added advantage

Additional Information

• Only suitable candidates will be contacted.