Graduate Call Centre Agents at a Telecommunications Company

Responsibilities

• Attending to customers over the phone.
• Providing information and resolving customers’ issues.
• Escalating customers’ queries to appropriate units for prompt resolution. Capturing customers’ details on the system.
• Providing products information and advice to customers.

Qualifications

• Good University Degree.
• Must have completed the National Youth Service Corps Programme.

Requirements:

• Not more than 28 years of age Excellent spoken English.
• Fluent spoken Hausa for Abuja.
• Good communication skill.
• Excellent interpersonal relations and attitude.
• Friendly disposition, charming character and amiable personality.
• Must be computer literate.