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  • Posted: Aug 15, 2016
    Deadline: Not specified
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    Our organization, HealthPlus Limited is Nigeria's 1st Integrative Pharmacy, the fastest growing pharmacy chain in West Africa. Since 1999, we have been committed to our mission of helping people achieve optimum health & vitality. In 2010, a sister company was birthed - CasaBella International Limited. CasaBella, a one-stop store for beauty and grooming ...
    Read more about this company

     

    Head, Sales & Retail Operations

    Job Description

    General Strategy

    • Work with the CEO and other Departmental Heads to influence the development and communication of company strategy, business priorities and targets
    • Develop and implement strategic goals for the Retail Operations Department, ensuring these strategies align with the overall goals of the Organization
    • Translate the strategic goals into retail operation plans in order to:
    • Provide Extraordinary Customer Satisfaction and Enhance Customer Loyalty
    • Drive Sales
    • Minimize Branch Operating Expenses
    • Branch Profitability
    • Business Analysis & Action Planning
    • Stock Management, Shrinkage Control & Prevention
    • Optimum Manpower Planning & Talent Acquisition
    • Comprehensive Onboarding
    • Coaching, Training & Development
    • Performance Management
    • Adherence To Regulatory Standards, Branch Standards and Company Policies & Procedures
    • Chairing Disciplinary Hearings
    • Value Added Services
    • Business Development
    • Competitor Analysis
    • Problem Solving & Action Planning
    • Identify and optimize opportunities for business development which involves creation of long term value from customers, markets and relationships
    • Work with Business Development team, visit trade exhibitions to source cutting-edge products and services that meet the needs of company customers and differentiate company from its competitors
    • Identify and optimize promotional opportunities ensuring they are coordinated with relevant departments
    • Generate ideas about future retail activities to ensure a cutting-edge strategy and maintain up-to-date knowledge of the market place, competitors and trends
    • Use feedback from other departments to ensure the integration of the retail strategy with the company’s other activities
    • Influence and support the retail element of the annual budget process ensuring understanding and buy-in from the retail team
    • Constantly review financial data and support the Chief Financial Officer in providing realistic input into the sales budgets
    • Take decisions on matters relating to the day-to-day retail operations including the strategic planning of resources
    • Regularly produce and present a range of financial/non-financial reports for Senior Management and the Board of Directors as required

    Personnel

    • Ensure that the Retail Team complies with all regulatory requirements, branch standards, company policies and procedures; influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the Business
    • Spend time in each outlet with the branch teams and customers to understand and identify important business issues in order to develop and implement effective retail strategies
    • Take a lead role in building a strong sales management culture within the retail team; spend time coaching staff, identifying skills and opportunities for development; provide advice and guidance on store management issues when needed
    • Work with the Human Resources team to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to
    • Proactively manage and review the performance and progress of staff, set objectives and targets; work with the Human Resources team to develop individual training plans for the team
    • Recruit, train and develop line and branch staff, ensuring adherence to company policies and procedures

    Merchandising

    • Work with the Procurement department to ensure optimum inventory management
    • Work with the Marketing and Business Development departments to develop and implement planogram and merchandising strategies
    • Ensure that all products are labelled with up-to-date prices in the stores
    • Discharge all duties according to laid down Standard Operating Procedures (SOP’s) to ensure smooth running of the Business

    Desired Qualities

    • A good Degree
    • MBA will be an added advantage
    • Leadership Skills
    • Managerial and Business Skills
    • People Management Skills
    • Communication Skills
    • Analytical Skills
    • Strategic Planning abilities
    • Business Development experience
    • Retail Management knowledge, skills & experience
    • Customer Service experience
    • General Knowledge of Pharma, Healthcare and Beauty Industry
    • Knowledge of regulatory standards, Branch Standards and compliance to policies and procedures
    • Finance for Non-Finance Managers
    • Performance Management
    • Good IT Skills
    • Product Knowledge
    • High level of Emotional Intelligence
    • Excellent interpersonal skills
    • Analytical and detail oriented; capable of working with empirical facts and information
    • Commercially minded
    • A confident leader with a professional attitude
    • A positive role model
    • Shows sound reasoning and judgment in managing situations, making decisions and solving problems
    • Able to empathise, show genuine concern for team members and treat others with respect
    • Can plan own work, through delegating appropriately and supervising others
    • Able to work carefully, methodically and accurately
    • Conscientious, motivated and willing to learn
    • Consistently displays personal effectiveness, efficiency and a  sense of urgency
    • Health & Safety conscious
    • Capable of upholding quality and continuous improvement
    • Able to work within a team as well as alone with little or no supervision
    • Able to adapt to and manage change

    Method of Application

    Interested and qualified? Go to Health Plus Limited on healthplus.talentbase.ng to apply

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