Customer Service Officer at Marcel Group of Companies

Job Description

• Customer invoice enquires
• Customer database management.
• Handling customer enquiries and issues for segmented and non-segmented customers.
• Inter and intra department coordination.
• Attend to mail communications- ensure prompt and effective communication .Ensure clear differentiation between internal correspondence and external correspondence.
• Handling of customer’s complaints and ensure corrective actions are initiated, thus preventing that same mistakes happening again.
• Act as in-house sales back-up.
• Ensure arrival notices are sent timely.

Special Skills Required

• Communication and probing skills.
• Problem solving skills
• Inter Personal skills.
• Reporting writing / reporting skills.
• Ability to multi-task
• Excellent IT skills.

Qualification

• Candidates must possess HND or B.Sc in any Science or Social Science related discipline.