Account Service Officer Job ID: 397137 at Standard Chartered Bank

Job Description

•     Obtain mandates for all accounts opened at the branches weekly and from account services daily in line with SLA
•     Ensure distinct files are maintained for branch and Accts Services File submission and database maintained on the system
•     Compare receipt from branches to system reports and generate an exception report which must be circulated periodically
•     Liaise with branches to ensure mandates are forwarded weekly
•     Keep adequate records of all mandates received, ensure all mandates have checklist which itemizes file contents and register every mandate received
•     To monitor account opening at the branches and ensure that reports of any outstanding are sent to the branches daily
•     Coordinate and maintain document deficiency and put in place a tracking and escalation mechanism that advises and ensure branches update customer records

Key Roles & Responsibilities

•     To ensure customer mandates are kept in a secure, clean and organized environment
•     Manage document retrieval process efficiently in line with established standards.
•     Services and well-controlled operations are provided to both internal and external customers in the areas of customer a/c maintenance, documentation, mandate management and card production.
•     Ensure the branch/Accts Services process is smooth and efficient
•     Ensure adequate KYC and AML measures are deployed in line with the Group and Regulatory requirements
•     To ensure workflow is reviewed periodically to improve efficiency and control.
•     To provide guidance to operational staff in the form of up-to-date procedures/user guides.

Qualifications & Skills

•     University Degree and 2 years experience in relevant field.
•     A broad and in-depth knowledge of banking practices with relevant working experience in account opening unit
•     A good working knowledge of risk management.
•     Must be customer-oriented, as a primary responsibility is to ensure that the unit provides a high standard of customer service.
•     Good interpersonal and management skills.
•     Microsoft skills – Spreadsheets and word processing.
•     Good organization skills