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  • Posted: Jul 13, 2016
    Deadline: Not specified
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    Fosad Consulting Ltd is a business support services firm with offerings in Human Resource Management, Immigrations and Real Estate Consulting. We leverage our expertise and strategic alliances to support businesses. Our proposition is based on a deep understanding of the drivers of high performing businesses and the required business solutions that supports ...
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    Ticketing Officer

    Company Description

    Our client, a fledgling company with interests in travels & tours, transportation and investment businesses is looking to hire the services of a vibrant individual to fill the role of Ticketing Officer.

    Job Description

    The job owner will be responsible for handling the following duties;

    • Ensure compliance with all EY reservation policies, procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc)
    • Handle day-to-day problem resolution, escalating to higher levels as required.
    • Keep up to date with products, services, policies and procedures through regular team meetings ensuring communication and understanding by team members.
    • Ensure all monies accounted for and TSR tallies
    • Ensure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed.
    • In a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintained.
    • Responsible for having queues, PTA issues, TODs and re-issues completed in a timely manner.

    Qualifications

    • First degree.
    • 2 – 3 years experience handling the same role.
    • Airline advanced passenger tariff and pricing course.
    • Recognized IATA training(s) / certification(s).
    • Knowledge in rules and regulation of airline restrictions.
    • Numerate.
    • Good written and oral English language skills.
    • Good Microsoft Office Skills.
    • Efficient in the use of the Internet.

    Method of Application

    To apply, visit Fosad Career Page

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