Call Agents at FindeXperts

Please note that this position is performance driven.  We have deliberately given detailed explanation in order to help applicants  make informed decision about their suitability for the position, before making an application. 

• You will be office-based Sales Agent. This means you will sell company services via outbound telephone calls, emails, social media, etc
• You will take inbound calls and respond to emails; handle customer inquiries both telephonically and by email
• You will manage and resolve customer complaints, as well as provide customers with product and service information
• You will enter new customer information into system;  update existing customer information
• You will process orders, forms and applications
• You will identify and escalate priority issues, route calls to appropriate resource, follow up customer calls where necessary
• You will document all call information according to standard operating procedures
• You will complete call logs, produce call reports

Experience:   

• 6 months Sales/Tele-marketing Experience.
• Experience in online Marketing  and Sales
• Familiarity with eCommerce within the Nigerian context
• Understanding of operations and processes of online business Models
• Evidence of appropriate Sales or relevant training

Competence:  Skills, Knowledge, Personal  Attributes

• Familiarity with Marketing and Sales of products and services online
• Proficient in the use of Social Media
• Good working knowledge of Microsoft Excel, Word, and Power point
• Excellent Communication Skills (Written & Oral).
• Certifications in Sales/Digital Marketing will be an added advantage.
• A Goal getter and team player.
• Able to work under pressure & meet deadlines with little or no supervision.
• Excellent people skills and street smart.
• Open to learning and willingness to share knowledge & experience with team members.
• Able to manage/supervise Sales Agents
• Neat, articulate and respectful.