Regional Head of Operations at IHS Towers

Reports To: Principal Technical Officer

Summary

• The Regional Head of Operations will lead and manage all operational activities for the IHS operations sector in the Region, providing strategic and operational leadership to the sales and operations team and associated support functions.
• This role is responsible to develop and implement the overall business strategy to support achievement of the organization’s financial metrics and goals as defined by the profit and strategic plans.
• Finally, the RHO will provide inspirational leadership to employees internally and act as an ambassador for IHS externally.

Responsibilities

• Responsible for translating regional strategic objectives into actionable operational plans detailing clear implementation roadmaps and milestones at the assigned region.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Support the Principal Technical Officer in the assigned region to ensure that the field operations engineers effectively carry out their responsibilities and ensure smooth running of the operations.
• Coach and train the RTOs, SFOMs and FSEs Network Operations and Maintenance team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Develop metrics required to measure business processes and performance, build tools and job aids for monitoring performance and identify performance variances to facilitate focus and intervention in critical areas for constant improvement.
• Monitor, track and approve CAPEX and OPEX trends in the Region.
• Ensure alignment with functional line on all deliverables.
• Manage the supplier relationships to ensure deliverables are achieved in a timely and cost effective manner.
• Provide input into continuous development of site maintenance processes.
• Continually access operational and business continuity risks and provide timely awareness as well as deploying mitigating initiatives.
• Achieve productivity gains and manage budget to ensure operational and financial goals are met.
• Monitor business performance against plan and make adjustments as needed.
• Ensure customer satisfaction, high levels of service and promote continuous improvement efforts in order to drive repeated business and customer loyalty.
• Effectively collaborate across functions (working in the matrix) to build joint objectives to reach regional goals.

Competencies/Requirements

• Computer and Information Management
• Power Systems.
• Strong Verbal and Written Communications.
• Financial Management.
• SLA and Vendor Management.
• Resource Management.
• May be required to work extended hours.
• National Travel.
• On standby 24/7 through out the year.
• Job Rotation.
• B.Sc. Engineering (Electrical/Telecommunications preferred).
• 8 years Hands On experience in Telecommunication Industry.
• 5 Years in Operations Management Role.