Telephone Counsellor at Gilead Pharmaceutical Limited

Requirements

• A valid counseling license and a Bachelors degree.
• Knowledgeable about telephone counseling and delivers the counseling in an efficient and responsive manner.
• Ability to perform initial assessment, intervention and referral of counseling services as well as complete timely follow-up calls to clients when necessary.
• Maintain confidentiality
• Ability to respond to crisis calls efficiently
• Maintain complete records of work performed through case notes, forms and database entries.
• Adheres to the applicable laws, rules and regulations governing the industry as well as the rules of the corporate client.