Manager, BSS HLS Operation at 9Mobile

Job Summary

• Oversee the functions of the BSS support team, manage all BSS/RAN-related network activities and liaise with respective technical units to resolve network challenges.

Principal Functions

• Participate in major incident reviews, support incident managers in identifying real causes and accurate descriptions of incidents and impacts, recommend remedial actions and resolve all issues that are escalated
• Perform second level and necessary back office support to Field, BSS and NOC teams
• Coordinate BSS database management, including network parameter changes, BSC/RNC rehoming, cutovers, network upgrades, BTS/NodeB rehoming and packet switch configurations.
• Coordinate the implementation of BSS/RAN-related work orders (WOs) and change requests (CRs)
• Coordinate corrective RAN/BSS maintenance as required, and assist field operation teams to resolve BSS/RAN issues including clearing of QOS alarms, resolving BSS- related outage and network problems.
• Implement crisis management and service continuity policies and procedures to ensure minimal disruptions to the business in the event of any disaster.
• Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration.
• Provide efficient, timely and effective remedies to network issues and requirements and ensure minimal disruption to business.
• Investigate and identify root causes of major incidences and ensure its resolution.
• Carry out other duties as assigned by the Director, FNME Operations

Educational Requirements

• First degree in Engineering or a related field

Experience, Skills & Competencies

• Six (6) to Eight (8) years work experience with at least three (3) in a supervisory role
• GSM, EDGE, WCDMA Technologies
• Understanding of Network Topology and Connectivity
• Network Availability and Capacity Management
• Fault and Incident Management
• Change Management
• Teaming
• Delegation/ Supervisory
• Communication
• Accountability
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus