Call Centre Consultant at Audacious Business Concept Limited

Purpose of the role

• The Contact Center Consultant is responsible for answering inbound calls to assist customer and potential customer inquiries.
• This person will have a comprehensive understanding and knowledge of the firm’s procedures, products and services, and will demonstrate proper telephone etiquette and a high level of engagement and commitment to call quality.

Job Duties

• Answer all incoming calls with a pleasant, professional voice and good listening skills
• Inform existing and prospective members of current promotions and new or updated products
• Cultivate relationships with departments and branches to develop a team atmosphere within the organization
• Perform additional duties as assigned.

Job Requirement/ Qualifications

• Minimum of B.Sc in Humanities or any relevant field
• Good verbal and written skills to effectively communicate in the English language.
• Excellent organizational skills, with the ability to handle multiple tasks by prioritizing job responsibilities.
• Proficient PC skills, with the ability to learn new software. Familiarity with Microsoft Windows, Microsoft Office Suite, Internet Explorer
• Must be able to efficiently utilize system applications to assist with all member inquiries.
• Skilled use of phone system, computer and all related software
• Basic math/accounting skills, excellent verbal and written communication skills, research, problem solving skills and dealing with potential conflict.
• Experience as a call center agent is an added advantage.

Relevant Skills:

• The Contact Center Consultant will have the ability to negotiate resolution of complex inquiries and disputes.
• Ability to present a professional image when dealing with members, co-workers, and other contacts.
• Ability to work both independently and as a team player, while using discretion in decision making and sound judgment in problem solving.
• Demonstrate effective listening, interviewing, and communication skills and identify cross-servicing opportunities to meet member needs.