IT Technical Support Officer at White Soul Group

Job Description

• IT Technical Support Officer is responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.

The tasks include the following:

• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Talking staff through a series of actions, by training to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Replacing parts as required;
• Providing support, including procedural documentation and relevant reports;
• Following diagrams and written instructions to repair a fault or set up a system;
• Supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritizing and managing many open cases at one time;
• Rapidly establishing a good working relationship with staff and other professionals, e.g., software developers;
• Testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.

Education

• A Bachelor's Degree/HND in Computer Science or a related degree in the IT field is highly desirable.

Skills:

• Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming is an advantage.
• The ability to tell when something is wrong or is likely to go wrong.