Digital Solutions Services Manager, Nigeria at GE - General Electric

Role Summary/Purpose:    
The Digital Solutions Services Manager has overall regional responsibility to lead the Bently Nevada, Control Solutions, Inspection Technologies and Measurement Solutions Services Teams across Sub Sahara Africa. In this role, you will partner closely with the Sales, Commercial Operations, Project Management and functional teams to drive profitable growth, improve quality of execution and customer satisfaction while developing local talents for growth.

Essential Responsibilities:    
The Digital Solutions Services Manager demonstrates accountability for functional, business and broad company objectives. In this role, you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional area of expertise, be involved in long-term planning, and contribute to the overall business strategy across SSA.
- Run the full operation of the Services function in the designated region
- Be accountable for regional Services Operating plan for services sales, orders and Contribution Margins
- Lead efforts on team development and the execution of the Services Growth Strategy
- Stand responsible for building strong long term relationships with key customers / accounts
- Lead complete field resources management efforts
- Work closely with region Sales Leaders to ensure appropriate sales coverage and support opportunities to achieve the services orders plan for the region
- Provide the operational leadership needed to drive profitable growth
- Stand responsible for overall business management duties for assigned Field Services Engineers
- Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, and career coaching and disciplinary actions as needed.
- Build and promote a strong and compliant EHS culture and monitor adherence to EHS policies by team members.
- Identify the growth avenues for Services in the region by meeting customers, capturing the requirements and translating them in opportunities.
- Supervise the quality of services deliverables and create processes to standardize them.
- Provide continuous feedback to team members and facilitate improving their skills by nominating them for appropriate technical and soft skill trainings.
- Monitor and strive to maintain the planned assigned time of individual specialists and keep the unassigned time below the target by utilizing available resources to work on initiatives of improving productivity.
- Be accountable for the NPS (net promoter score) of Services jobs and assign action items based on the feedback.
- Ensure services quality standards including calibration of instruments are firmly adhered to.
- Monitor quality of site communication and help team members in improving them
- Create a culture and mechanism of sharing knowledge and best practices among the team members
- Think ahead, prepare for the future, understand Digital Solutions direction, and work closely with Sales to bring solutions to solve customers’ problems.

Qualifications/Requirements:    
- Minimum four-year Bachelor of Engineering degree from an accredited college or university (engineering discipline: Electrical,
Instrumentation or Mechanical preferred)
- Must have at least 10 years of post-qualification experience working in Energy, Power and/or Oil & Gas industries.
- At least 3 years of experience in a management role.
- Demonstrated deep technical domain expertise in the field of O&G Services.
- Proven leadership skills in a matrix organization
- Demonstrated ability to manage multiple tasks swiftly and simultaneously and work with minimum direct supervision
- Proven strong organizational, analytical, and problem solving abilities
- Demonstrated solid understanding of basic financial concepts and metrics
- Excellent written and oral English communication skills to convey technical concepts to business and technical personal.
- Ability to surf through stressful working conditions and never lose sight on main goals.
- Embrace Customer service mindset and leverage strong relationship and interpersonal skills.
- Embody understanding of GE Beliefs and how they apply in a customer facing services team.
- Solid computer skills on Microsoft applications
- Must have valid authorization to work full-time without any restriction in Nigeria
- A valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)

Additional Eligibility Qualifications:    

Desired Characteristics:    
- Bachelor’s degree in Engineering or physical science is preferred - Six Sigma training is preferred - Strong business acumen and commercial savvy - Ability to manage effectively in a dynamic and fast-paced environment - Strong customer service mindset - Effective team contributor and member - Ability to energize teams through inclusiveness and connection with people - Working knowledge of contract terms and conditions - Familiarity with project labor and material quoting tools - Ability to build trust by respecting the ideas and contributions of everyone - Strong oral and written communication skills - Strong interpersonal and leadership skills

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