Customer /Social Relations Executive at Humber Group (HUMBER)

Job Description

• Receive, direct and relay telephone messages and fax messages.
• Assist in the planning and preparation of meetings, Executive committee meetings, conferences and conference telephone calls.
• Provide word-processing and secretarial support and administrative services to the Managing Directors.
• Greet and assist visitors and the clients.
• Deliver excellent customer service for all customers on all games platform, document and escalate customer complaints and expedite customer complaint resolution.
• Ensure all winners and their winnings are documented daily and sent to the accountant for approval and payment.
• Serve as a back up to the accountant for winners’ payment.
• Ensure that all information on all the payments from all game platforms are extracted daily and sent to the accountant for proper documentation and reconciliation with the payment companies.
• Document all work processes and update accordingly
• Social Relations Responsibilities
• Manage all social media marketing platforms for the company.
• Manage the online presence of the company’s website
• Work with the digital media department to develop and create emails and text content.
• Manage, develop and publish the company’s blog.
• Ensure digital marketing by creating and posting content on social blogs and forums.
• Implement company’s event planning and scheduling including strategy, venue search, onsite logistics and management and other creativities to support the event.