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  • Posted: Jan 14, 2016
    Deadline: Jan 22, 2016
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    African Sun Amber Residence situated in the Highbrow area of GRA Ikeja, Lagos is an ideal place for holiday and business travelers who are wishing for a serene and quiet environment. It offers access to a wide range of attractions and facilities, providing guests with comfort and convenience. The Residence falls under the African Sun Brand. African Sun i...
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    Front Office Porter/Concierge

    Job Description

    • Checks the daily arrival list for VVIP's or guests with special need.
    • To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
    • Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
    • Tag Luggages and return the identification slips to guests.
    • Assists guests with luggage to the front desk.
    • Escorts guests to room, placing luggage in room assigned by front desk.
    • Inspects guest room for order and adequate supplies and informs guests of room amenities
    • Delivers faxes, messages, packages and flowers to guests rooms and other offices.
    • Ensure the efficient delivery and collection of group luggage.
    • Ensure that the guest has verified that all luggage has been accounted for.
    • Ensure safe storage and collect ticketing of guest coats and personal items.
    • Assist guest with Long term luggage storage requests / Left luggage requests.
    • Update and file the left luggage request form / Long Term luggage request form .
    • Update and file errand cards.
    • Update the Luggage movement register .
    • Transport departing guests luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
    • Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
    • Assist the senior Concierge on duty with his/her duties during busy periods and breaks.
    • Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
    • To provide an efficient luggage storage, delivery and collection service.
    • Perform any other works as and when assigned by the management.

    Requirements
    Prerequisites:

    • Previous experience in hospitality would be preferred and Commitment to delivering a high level of customer service. Be a good team player and Flexibility to work a variety of early and late shifts. Able to stand for long hours.

    Education:

    • Must have at least five credits in GCE/NECO/WAEC in not more than two (2) sittings
    • Must have excellent inter personal and people skills
    • Computer Knowledge would be an added advantage
    • Must be smart, eloquent and customer centric.
    • Must be well groomed.

    Experience:

    • Previous experience working in a luxury 4 or 5 star hotel or serviced apartments environment.
    • The successful candidate is likely to have a passion for customer service, excellent communication skills and good levels of written and spoken English.

    Method of Application

    Interested and qualified candidates should forward their CV's to:

    The Head,
    Human Resources Department,
    African Sun Amber Residence Ltd,
    16 Esugbayi Street,
    GRA, Ikeja,
    Lagos State.

    OR E-mail their Resumes to: careers@amberresidenceng.com

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