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  • Posted: Jan 5, 2016
    Deadline: Not specified
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    Songhai Health Trust Limited (SHTL) is a Health Maintenance Organization incorporated on the 8th of June 2001 for the business of providing managed healthcare service to public and private sector employers, employees and individuals under a prepaid arrangement via the use of in-house clinics and a network of primary, secondary and specialist (tertiary) hospi...
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    Head, Call Center

    Job Details:

    • HMO Call centre experince required.
    • Determines requirements by working with customers.
    • Answers inquiries by clarifying desired information; researching, locating, and providing information.
    • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
    • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
    • Maintains call center database by entering information.
    • Keeps equipment operational by following established procedures; reporting malfunctions.
    • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
    • PLUS: Managed care experince required.
    • BSc Nursing.
    • Minimum of 3 years work experience

    Method of Application

    Send your application to medical@songhaihealthtrust.com

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