Jobs in a Commercial Bank

Responsibilities:
Ensures continuous availability of all e-channel systems 24x7 operations
Ensures 1st level technical support for all e-channel systems
Supervises / Conducts Proof of Concept Testing for all new e-channel solutions
Prompt escalation of issues
Reporting
Alerts management and operations
Implement SLAs
Participates in all e-business projects and upgrades.
Constantly monitors all channels transactions.
Ensures adherence to the Bank’s IT policies and standards.
Liaises with e-business department on all IT related issues.
Implements test plans (including functionality, integrity, and stress testing, etc)
Performs any other tasks as assigned by Head, IT Service Delivery
Relates with e-business technical vendors for support.
Creates users on selected e-business servers at OS level.
Liaises between business units and technology teams in ensuring SLA on channel business is maintained.
Draw Up Channel Management and Infrastructure strategic plan.

Requirements:
Good technology related university degree preferably in Computer Science, Engineering or Numeric Science;
Minimum of 8 years cognate IT and FEP Support Duties experience in a large to medium size bank/ financial institution.
Required Knowledge, Skills and Abilities
Good knowledge of ATM architecture
Good knowledge of FEP architecture
Adequate Knowledge of Windows Environment
Adequate knowledge of Hardware
Ability to coordinate support successfully
Organization and coordination skills
Good knowledge of Postilion and its components
Software Programming background.
 
Generic Skills
Pro-activeness and promptness in response
Customer Service Consciousness
Adequate knowledge of Customer IT Support and IT Security.

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