Cinema Team Leader at Genesis Deluxe Cinemas (GDC)

Key Responsibilities

Daily Tasks
Lead by example to ensure Daily Guest Service is prioritised and implement exceptional guest service standard to meet guests expectations (Be positive & Motivate the team):

• Ensure Guests Film information are always available (film guides, box office tickets and promo materials)
• Check daily and ensure all tills are operatives and resolve any issues immediately
• Daily Ensure the cinema is always clean and organised accordingly
• Follow daily cashing up procedures and security policy to protect assets and revenue. Any cash difference must be resolved immediately
• Be firm and take immediate action for any Cash or Security Breach to all staff
• Ensure staff are presentable and have correct uniform
• Ensure cinema staff are trained on guest service standards
• Communicate 15 min morning and evening meeting goals to office staff
• Daily review of all disciplinary matters, discuss with OM to resolve them