Front Desk Officer (Insurance) at Fosad Consulting

Our Client, a top notch player in the insurance Industry is seeking to hire apt and dynamic candidates who will function as a Front desk Officer in different designations where they have presence. The Front Desk Officer will be responsible for attending directly to clients inquiries.

• Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
• Prepares customer service summary reports.
• Co-ordinates the handling of difficult and/or unusual situations.
• Ensures and provides quality service to both internal and external customers.
• Handle inbound customer service calls with professionalism.
• Answer customer inquiries and follow through on requests.
• Sending out messages to customers; Birthday, Seasonal or any other messages promptly.
• Take thorough notes and promptly forward action items that need to be handled by others.

• A minimum of OND/HND degree
• 0-2 years work experience